Material Handler / Logistics Coordinator (Permanent)

Please note: this position will not start before January 2nd, 2025.

This role is intended to cover responsibilities for both Material Handling and Logistics Coordination. We are open to applicants who do not meet all of the listed criteria.

‍

Material Handling:

Receive Freight/Deliveries

1. Receive daily courier deliveries and shipments from carriers and freight-forwarders.
2. Audit newly received shipments for damage and count validation.
3. Scan packing lists for each received shipment for Customer and Inbound Coordinator’s tracking and records.
4. Attach POD to Delivery Request in internal IMS tool.
5. Put away equipment into its inventoried location.

Scan/Checkout Hardware

1. Support will-call requests. Customers have the option to come directly to the warehouse to pick up equipment they have previously checked out.
2. Scan inventory to capture serial# and part information. Reallocate server hardware in inventory DB.

Work Order Tickets

1. Action customer’s work-order tickets. Responsibilities may include updating the ticket, coordinating with customer to resolve an exception, inventory discovery or hardware move.

Hardware Returns

1. Receive hardware returns from labs and personnel. Will be required to scan inventory, reallocate, store and update ticket.
2. Activities may require reconfigure of server commodities to known working state.

Delivery Requests

1. Create and/or facilitate Delivery Requests to order equipment from inventory.
2. Update internal systems when actioning a Delivery Request.

Logistics

1. ​​​​​​​Assist with Logistics Coordination as needed.

‍

Logistics Coordination:

The Logistics Coordinator is responsible for coordinating the receipt and storage of assets from domestic and international vendor locations. Additional responsibilities include receiving freight from carrier/forwarders, updating internal inventory tools, unpackaging and properly storing server hardware, advising stakeholders as needed, and ensuring last-mile delivery to customer or lab.

The Logistics Coordinator will also be responsible for creating purchase orders for the labs, and infrastructure team. Responsibilities include creating POs, resolving exceptions, tracking PO status and working closely with Suppliers to reduce lead-times.

Responsibilities:

Warehouse Operations

-         Receive and support customer’s requests for logistics support via ticketing system.

-         Warehouse responsibilities include freight receipt, inventory discovery and audit, pick-orders, process improvement, packaging, working directly with customers, and coordinating support across various internal and external teams.

-         Operate a forklift and courier van.

-         SME on warehouse equipment (forklift, lift truck, courier van). Create process documentation, provide team training and track/document maintenance schedules according to OSHA standard.

-         Track and report on number of pallets in/out of warehouse.

Purchase Order Creation

-         Placing POs for freight and customs, as needed to support continued customs clearance and delivery where the team is not the IOR (importer of record).

-         Tier II support in coordinating the interface between logistics functions such as procurement, transportation, and warehousing to ensure efficient, timely and cost-effective support to the customer.

-         Update PO approval/rejection status in internal Inventory Management System.

-         Escalate billing and invoice exceptions as requested with Suppliers/Manufacturers and internal stakeholders.

-         Work closely with Development PMs to determine hardware requirements and submit quote request to Suppliers.

Preferred Skills/Experience:

-         Bachelor’s degree or 6+ years of experience in warehouse

-         Freight forwarder experience

-         HAZMAT (Hazardous Material) certifications

-         IATA Dangerous Goods Shipping

-         Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Visio, etc.)

Required Skills:

-         Previous warehouse experience

-         Ability to lift 50lbs, or greater

-         Able to operate a forklift, lift truck and courier van

-         Valid driver’s license

‍

Team Environment:

In this role, the nature of the work is dynamic and requires a collaborative attitude. While you will have specific duties, it's important to understand that the entire team is responsible for the final delivery, and this may occasionally involve taking on additional tasks outside your primary responsibilities. The ability to adapt and contribute wherever needed is key to succeeding in this environment.